Tag: Support

Getting Feedback is About More than Asking for It

The other day I was driving home from the coffee shop on lunch break. “How’s My Driving?”, was staring me right in the face in bold black letters on a...

/ April 19, 2015

My Return to the Customer Support World

Anyone who tells you doing customer support is easy, is either lying, naive, or insane…or some combination of all three. It’s a hard role that will try your patience on...

/ February 28, 2014